Trip Secure

Trip Secure can be availed by the customers of MakeMyTrip in order to safeguard their travel.

The Trip Secure can be purchased by the customers of MakeMyTrip while making a domestic hotel booking through the MakeMyTrip Platform. You get the following benefits:

• Assistance services provided by Across Assist Private Limited.

• Travel Insurance as a complimentary in-built product underwritten by Aditya Birla Health Insurance.

1. Emergency Assistance:

a) Inclusions:

• Ambulance Assistance: Post confirmation & payment from the customer, BLS Ambulance will reach the incident location. It will take 30-45 minutes within city limits for 20 Kms. If distance is lesser then time limit will reduce and vice versa. Ambulance will take the customer to the basis his/her preference or to the nearest hospital/ clinic and will call up the necessary agencies for taking action. The emergencies covered by the BLS Ambulance Services are for any life-threatening situations faced by the customer including Heart Attack, Asthma Attack, Blood Pressure, Fire, Accidents, Gas Leakage, Short Circuit. Ambulance Services will be provided to the customer on 24x7 basis for the duration of the subscription only.
• Pandemic assistance: 24/7 customer helpline for any information during the pandemic. Paramedic will be aligned & will reach within 2 hours for any location within city limits (Metro/ tier1/ tier2 cities) and within 3 hours for remote locations. Oxygen concentrator / Bed availability will be provided within 60 - 90 min of the first call.
• House call- doctor: A general physician will be aligned for visit within city limits and will reach within 45- 60 minutes of the request for a distance of 20Kms. If distance is lesser then time limit will reduce and vice versa.
• Teleconsultation: Tele consultation with general physician will be arranged within 15- 20 minutes.
• Repatriation of mortal remains: Repatriation vehicle for mortal remains will be within 60 minutes post the clearance and confirmation from the morgue.

Note: All medical and ambulance costs and costs for the above inclusions shall be borne by the customer at actuals.

Contact details for assistance will be shared over mail pots purchase of the product.

b) Exclusions:

• No responsibility is taken for the medical condition or medical progress of patient.
• In case of pandemic situation, the hospital admission, ambulance services and pandemic crisis support would be provided as per applicable government guidelines, hospital/clinic’s discretion, and best effort basis.
• No responsibility is taken for the medical condition or medical progress of patient.
• If customer is not in a position to access the medical reports; medical progress report or medical records shall be provided subject to hospital administration approval and associated guidelines.
• The emergency assistance plan is non-transferable and will be applicable during the travel period only.
• Ambulance Services will be provided to the customer on 24x7 basis for the duration of the subscription only.

c) Process:

• Notification via call received at Alarm Centre
• Case registered post obtaining necessary details
• Service partner will be assigned to arrange the service for the customer.
• Ensure consent from customer on actual service charges
• Across Assist will coordinate with service partner and customer for ongoing case updates
• Once the emergency service will complete, close the case file

2. Hotel stay insurance:

The Trip Secure comes with hotel stay insurance benefits which is provided by Aditya Birla Health Insurance and consists of below benefits.

a) Inclusions:

UIN Number: ADITGBP19020V011819

b) Conditions applicable to this cover:

• The Person should be between the age of 3 months to 60 years
• Hotel Stay insurance will be applicable for Indian residents only
• The policy is valid only for customers of MakeMyTrip

c) Exclusions:

• Claims resulting from any tour operator, travel agent, airline or other service provider becoming insolvent and not being able or willing to carry out any part of their duty to you.
• Any claim resulting from a tropical disease / contagious disease where you have not had the recommended inoculations and /or taken the recommended medication as per the government advisory issued by the country where You are travelling.
• The insurance policy does not cover treatment for pre-existing diseases/ conditions or Testing done at a Diagnostic centre other than the ones authorized/certified by the Union Health Ministry of India.
• Travelling against the advice of Physician
• Self-Quarantine or Quarantine/ Isolation Advised by any authorized testing centre
• Self-Isolation during lockdown

For detailed T&Cs of travel insurance, customer can refer to the wordings here.

An email with booking confirmation will be sent by MakeMyTrip in the name of the individual as registered with MakeMyTrip, on his/her email id within 3 working days of the transaction. If only the primary traveller’s details are provided at the time of booking, they shall be sufficient and used for processing claims for all accompanying travellers.